Frequently Asked Questions
Have more questions? Our Customer Care Team is ready to help!
General FAQ
What is Bare Home’s Mission?
Bare Home is on a mission to reduce harmful chemicals in your home. After serving over ten million sleepers with our bedding, we created an affordable, sustainable mattress founded on three principles: Clean. Caring. Comfort.
What are Bare Home’s Standards of Quality?
Our products are verified by leading global certifying organizations. They undergo hundreds of quality checks and are tested against over 1,000 harmful substances to ensure rigorous safety and performance.
What are Bare Home’s Core Values?
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Sustainability: We choose environmentally conscientious materials and ethical business practices.
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Quality: Meticulously crafted products verified by global organizations.
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Affordability: By cutting out the middleman, we bring high-quality goods directly to your doorstep.
Mattress FAQ: Comfort & Feel
What kind of mattress is the Clean Classic?
It is a visco-elastic memory foam mattress that combines cooling comfort with contouring pressure relief. It is designed to be eco-friendly and durable.
How does the mattress feel?
On a firmness scale of 1 (softest) to 10 (firmest), the Clean Classic is a 6.5 (Medium-Firm). It is designed to support every curve and relieve pressure points regardless of your shape.
Will it work for my sleeping position?
Yes. Whether you are a side, back, or stomach sleeper, the 2" layer of premium memory foam is forgiving and provides pressure relief for all positions.
Is there a weight limit?
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Standard: Best suited for couples up to 600 lbs combined (or 300 lbs individually).
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Firm Feel: For those who prefer a firmer experience, it can support a combined weight of up to 800 lbs on Queen and King sizes.
Setup & Care
How long does it take to expand?
The mattress expands dramatically immediately after unwrapping. Most expansion occurs within 12–48 hours, but it may take up to 72 hours to reach its full intended size.
Can I sleep on it right away?
Yes. Sleeping on the mattress immediately will not harm the reinflation process.
Is there a "break-in" period?
Yes. It common to take about a week to adjust, but it can take up to 30 days for your body to recalibrate to a new foam surface. We require a 30-day trial before initiating a comfort-based return.
Do I need to flip my mattress?
No. Memory foam is designed to adjust to your unique body type over time. You do not need to flip a Bare Home mattress.
How do I protect my mattress?
We strongly recommend using a mattress protector. It protects against stains and dust mites and is the best way to ensure your warranty stays active. Removing the mattress cover itself will void your warranty.
Certifications & Safety
Is the foam safe?
Yes. All our foam is CertiPUR-US® certified, meaning it is made without:
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Formaldehyde or Ozone depleters
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Mercury, Lead, or heavy metals
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Prohibited Phthalates
Are there other certifications?
Shipping, Payment & Returns
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Amazon Pay, and PayPal.
How does the mattress ship?
Mattresses ship compressed and rolled in a box from our U.S. distribution centers. Shipping is FREE for orders over $50 in the contiguous U.S.
Do you offer setup or removal?
Yes, we partner with Go Load Up for additional services:
How do I handle a return?
If you are within your 100-Night Trial (and have completed the first 30 nights), contact us at care@barehome.com. You do not need to get the mattress back into the original box.
Bases & Frames
What kind of base should I use?
We recommend a firm, solid surface or a platform bed with closely spaced slats.
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Compatible: Platform beds, foundations, and adjustable bases.
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Not Recommended: The floor, plastic bases, or home-made foundations.
Can I use an adjustable base?
Absolutely. Memory foam mattresses are ideal for adjustable bases and can significantly enhance your sleep experience.