Ripped in half after 2.5 years of use
My partner and I purchased these sheets after buying (and loving) a Bare Home cotton percale duvet cover. When they arrived, they were thinner than expected but still felt nice and cool. We've used them for 2.5 years and have followed the care instructions, only washing in cold water and air drying or tumble drying on no heat, and never using fabric softener. About two weeks ago, the top hem of the flat sheet detached, which was disappointing. And then this morning, we woke up and the fitted sheet had completely ripped down the middle underneath us while we slept. We were so disappointed! We had considered these sheets an "investment" while trying to be more sustainable, and also trying to support a US-based company.
I reached out to customer service with my concerns, but they blamed us for not following the care instructions and said they could not issue a refund. The case has been "escalated" but I doubt anything will come of it. Just so disappointed that our attempt to invest in a sustainable option has ended up with us having to buy a new set after 2.5 years -- It would have been better to buy a set of secondhand sheets that were at least good quality.