Bare Home Mattress 10 Year Limited Warranty Policy
We hope that you love your new Bare Home mattress. However, if it's not everything you dreamt about, we want to make it right. Please contact us by phone at 1-888-649-6609 or email us at care@barehome.com so we can initiate our process. Our team is on site Mon - Sun: 8am - 4:30pm CST.
EFFECTIVE
April 24, 2025
CHANGES TO WARRANTY TERMS
The warranty terms in effect on the date of purchase constitute the complete and final warranty for the applicable product. Bare Home reserves the right to modify or update warranty terms at any time without notice for future purchases. Any such modifications shall not affect products purchased prior to the date of modification. The warranty applicable to your purchase is the warranty that was in effect on the date of purchase as indicated on your receipt or invoice.
APPLICABLE PRODUCTS
Bare Home Clean Classic 11" Visco Elastic Memory Foam Mattress.
WARRANTY COVERAGE – 10 YEAR LIMITED WARRANTY TERMS
Your new Bare Home mattress is covered by a limited warranty (the "Warranty") for the 10-Year period of the original purchaser's ("you", "your") ownership and use.
WHO IS COVERED
This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The "original purchaser," for the purposes of this Warranty, is the first purchaser of the Mattress from Bare Home or a Bare Home-authorized retailer. Please retain a copy of your receipt as proof of purchase and owner, the receipt is the only acceptable proof of purchase. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty immediately and automatically terminates and the subsequent owner accepts the product "as is" and "with all faults."
WHAT IS WARRANTED
This Warranty extends to mattresses sold by Bare Home and purchased directly from Bare Home or Bare Home's authorized retailers (the "Mattress(es)"). Bare Home warrants the Mattress in its original packaging sold to you against defects in material and workmanship set forth below ("Covered Defect") for a period of ownership of 10 years by you and use by you commencing from the date your Mattress is purchased by you. Replaced or repaired Mattresses are subject to the same Warranty term as the original Mattress; in other words, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. Mattresses purchased for $75 or less are not eligible for the 10-year Limited Warranty or the Good Dreams 100 Night Trial. Mattresses must be physically located in the contiguous (48-state) United States to be eligible for return and/or warranty claims.
COVERED DEFECT
- Deterioration causing the Mattress to have a visible indentation greater than one inch (1.0") and that is not associated with an indentation or sag that results from normal wear and tear or not associated with use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base that is structurally capable of supporting the collective weight of the Mattress and any user(s) for the entirety of its use.
- Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.
- Any manufacturing defect in the assembly of the Mattress cover.
THIS MATTRESS WARRANTY DOES NOT COVER
- Any Mattress that has had the cover and/or law tags removed for any reason;
- Any removal of the Mattress cover will void this warranty;
- Any damage to the Mattress due to environmental causes;
- Any Mattress which has been subject to misuse, neglect, or accident or used in violation of instructions, including, without limitation, instructions to place the Mattress on a proper bed frame;
- A normal increase in softness of the foam pressure-relieving material;
- Comfort preference;
- Defects caused by physical abuse or damage to the structure and/or cover material of the Mattress, including, without limitation, burns, cuts, tears, liquid damage, or stains;
- Mattresses sold "as-is", "preconditioned", "reconditioned", "used", "returned", "previously owned", or any other similar wording indicating that the Mattress is not "new" or of "first quality", or has previously been purchased or used by another consumer, unless otherwise required by applicable law;
- Any shipment of replacement mattresses outside of the contiguous United States defined as the contiguous 48 states; or
- Issues after expiration of the 10 years of limited warranty.
WARRANTY REMEDY
In the event of a Covered Defect (as defined above), Bare Home's sole liability and your sole remedies under this Warranty will be:
For approved warranty requests in years 0 thru the first day of the 5th year after the initial purchase date, Bare Home will replace your Bare Home mattress with a brand new Bare Home mattress of equal or greater value at absolutely no charge to you. For instance, if the mattress was purchased on 3/1/2025, this warranty replacement remedy remains in effect until the date of 3/1/2030.
For approved warranty requests in years after the first day of the 5th year thru the first day of the 7th year after the initial purchase date, Bare Home will replace 60% of the initial purchase value of your Bare Home mattress with, at Bare Home's sole discretion, in one of the following forms, either a) another mattress equivalent to that value; or b) a gift card for www.barehome.com.
For approved warranty requests in years after the first day of the 8th year thru the first day of the 10th year after the initial purchase, Bare Home will replace 20% of the initial purchase value of your Bare Home mattress with, at Bare Home's sole discretion, in one of the following forms, either a) another mattress equivalent to that value; or b) a gift card for www.barehome.com.
YOUR RESPONSIBILITIES
In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use.
You must return your Mattress or Mattress Cover and provide proof of original purchase and warranty eligibility. Shipping and handling fees will be waived or reimbursed upon confirmation of a Covered Defect in materials or workmanship. At Bare Home's option, we may authorize you to provide photo evidence of defect in lieu of returning the Mattress and/or Mattress cover.
HOW TO INITIATE A WARRANTY CLAIM
Bare Home
14744 Hornsby Street NE
Columbus, MN 55025
E-Mail: care@barehome.com
Phone: 1.888.649.6609
WARRANTY LIMITATIONS, DISCLAIMERS, AND LIMITATION OF LIABILITY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, BARE HOME LIMITS THE DURATION OF SUCH WARRANTIES TO THE SHORTER OF EITHER A) THE DURATION OF THIS WRITTEN WARRANTY, OR B) ANY MAXIMUM DURATION FOR IMPLIED OR STATUTORY WARRANTIES PROVIDED BY STATUTE. SOME STATES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
BARE HOME LIMITS THE REMEDIES FOR SUCH WARRANTIES TO, AT BARE HOME'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BARE HOME OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO BARE HOME MATTRESSES OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF BARE HOME HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BARE HOME'S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
ARBITRATION
In the event a dispute arises between you and Bare Home arising out of this Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org. Arbitration will take place in Minnesota. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. The AAA may require information related to your product including purchase information. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators' award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. Any dissenting decision will also be set forth in writing. The arbitrators' award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
You must seek arbitration for disputes arising out of this Limited Mattress Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson-Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson-Moss Warranty Act, then arbitration is not required by the Magnuson-Moss Warranty Act.
GOVERNING LAW
This Limited Warranty will be governed by the laws of the State of Minnesota.
WARRANTOR
JP Ecommerce
14744 Hornsby Street NE
Columbus, MN 55025