Position Overview: The Quality Assurance Manager will be instrumental in ensuring our textile products meet and exceed customer expectations through rigorous quality control processes and continuous improvement initiatives. This role leads a team of two Quality Assurance Technicians and collaborates closely with our international supplier network and product development team to maintain exceptional quality standards in our fast-paced e-commerce environment.

Key Responsibilities:

Quality Leadership & Team Management:

Direct and mentor two Quality Assurance Technicians in executing quality control processes

Develop and implement quality control strategies aligned with business objectives

Lead weekly coordination meetings with international quality teams, including our China-based SQE team

Quality Systems & Standards:

Manage QIMA inspection processes and maintain Oeko-tex compliance standards

Develop and maintain quality metrics dashboards using data analytics tools

Create and update specification packs for manufacturers and cross-functional teams

Implement lean manufacturing principles to optimize quality processes

Supplier Quality Management:

Coordinate with international suppliers across multiple time zones (primarily China +14 hours)

Review and analyze quality inspection reports to determine pass/fail outcomes

Issue and track Corrective Action and Preventive Action (CAPA) requests

Partner with Product Development to resolve technical challenges in material selection and processing

Continuous Improvement:

Lead quality planning activities, including auditing and control plan development

Conduct quarterly quality analytics briefings for leadership team

Research and evaluate new textile materials and technologies

Design and implement process improvements using Lean Six Sigma methodology

Required Qualifications:

Bachelor's degree in Textile Engineering, Textile Science, Fabric Technology, Materials Engineering, Chemistry, or related field

5+ years experience in textile quality assurance or related field

Proven experience with QIMA inspection processes

Strong data analytics skills and proficiency in Excel (advanced formulas, pivot tables, statistical analysis)

Experience managing quality teams and working with international suppliers

Excellent problem-solving abilities with a data-driven approach

Preferred Qualifications:

Lean Six Sigma certification (Green Belt or higher)

Experience with Oeko-tex standards and certification processes

Background in e-commerce or retail quality management

Project
management experience with tools like Asana

Knowledge of textile manufacturing processes and quality control methods

To Be Successful in This Role:

Ability to work flexible hours to accommodate international time zones

Strong communication skills for managing remote team relationships

Detail-oriented with excellent analytical capabilities

Proactive approach to problem-solving and quality improvement

Salary Range: $85,000 - $120,000 USD annually