We Are Hiring

JP Ecommerce was recently ranked the 4th fastest growing company in Minnesota by Inc 5000. Our popular bedding brand, Bare Home, is featured on multiple online marketplaces as well as our own sites. We offer a small company atmosphere coupled with the excitement of a fast-paced, rapidly expanding online retail business. We value promotion from within, so opportunities for advancement are available to the right candidate! PT, FT, weekend and weekday available.

Please email resumes and cover letters to mfreeman@barehome.com and wyeargan@barehome.com. Include the position in which you're applying for in the subject line of your email.

Open Positions

  • Position Overview

    The Customer Service Supervisor at JP Ecommerce (Bare Home) oversees a team of customer service representatives, ensuring high levels of customer satisfaction by managing daily operations, resolving customer issues, providing training and setting performance goals to deliver exceptional service across all customer interactions. This role is critical in maintaining our reputation for quality, innovation, and customer-centric approach in the e-commerce bedding industry.

    Key Responsibilities

    Team Leadership

    • Hire, train and supervise quality customer service representatives
    • Provide ongoing coaching and performance feedback to optimize efficiency

    Problem Solving

    • Quickly identify and resolve customer issues using critical thinking and problem-solving skills
    • Develop training for customer service representatives on handling customer issues to make sure all give the same clear information

    Communication

    • Maintain clear and professional communication with customers and team members
    • Document customer interactions accurately in the company's CRM system
    • Collaborate with other departments to ensure customer satisfaction
    • Maintain clear communication with team members and ensure that direct reports are effectively doing their job.

    Training and Development

    •  Design and deliver ongoing customer service training programs to equip representatives with the knowledge and skills needed to handle diverse customer situations

    Online Presence Management

    • Monitor and respond to customer reviews on various platforms
    • Contribute to maintaining a positive online reputation for the company

    Compliance and Quality Assurance

    • Adhere to company policies, procedures, and communication guidelines
    • Maintain customer data confidentiality and privacy

    Qualifications

    • 5+ years of Customer Service Management experience        
    • Strong verbal and written communication skills in English
    • Proficiency in Microsoft Office suite, particularly Word and Excel
    • Experience with CRM systems and data entry
    • Ability to type accurately at a minimum of 40 WPM
    • High school diploma or equivalent; college degree preferred

    Physical Requirements

    • Ability to sit for extended periods (up to 8 hours) at a computer workstation
    • Capable of wearing a headset for extended periods
    • Manual dexterity to operate computer equipment efficiently

    Work Schedule

    Full-time position, Monday through Friday, 7:00 AM to 4:30 PM

    Rotating weekend shifts required

    To Be Successful:

    • Must thrive in a fast-paced, results-driven environment
    • Ability to work independently while fostering strong team collaboration
    • Strong project management skills and attention to detail
    • Excellent time management and organizational abilities
    • Proactive problem-solver with a continuous improvement mindset

    Why Go Bare?

    Competitive Salary and Benefits Packages

    Opportunity to work with a dedicated Team Passionate about Sustainable Living

    Room for Professional Growth and Advancement within the Company

    Comprehensive health insurance, 401(k) with company match

    Paid time off and holidays

    To apply, please submit your resume and a cover letter detailing your relevant experience to mfreeman@barehome.com or
    wyeargan@barehome.com.

    We look forward to hearing from you!